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We accept returns within 14 days after receipt of the goods.

Samples, swatches and cut lace cannot be returned/exchanged and are non-refundable.

To return your order, please follow below steps:

  1. Send us an Email including the following information
    1. Order-Number
    2. Item/s to be returned
    3. Reason for Return
  2. Include a copy of your packing slip in your return package

Please return the goods to below address:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40
63322 Rödermark-Urberach

Please note that the above mentioned information is needed for prompt identification and correct allocation of your return.

Please be aware that we will not be liable for any loss or damage to any returned goods in transit and as such, we suggest that you return any goods through a trackable delivery service.

We will not accept liability for any damaged goods that were not reported prior.