Quality


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Quality Control

Please note that each item is personally inspected by a member of the CHANTY team for quality control before it is packaged and sent out for delivery, thus ensuring that your item is in perfect condition when sent to you.

Nonetheless in case the goods were faulty at the time of receipt we offer you the statutory guarantee. Please use the steps described in “How to Return” in such a case.

Color Accuracy

Please note that although we do our best to represent our lace stock and colors with as accurately as possible, both in descriptions and imagery, colors may vary according to factors such as florescent lighting or the settings of your computer screen and can therefore only be an approximation of the actual product. In the occurrence of such a case, please understand that these potential discrepancies are unintentional.

Additionally we are doing our best to ensure that a corresponding or similar Pantone colour name is included in the description of each article and colour, to present the oppurtunity to see the colour turn out in a maybe more easily accessible way.

Please be aware that the Pantone colour name is only meant as an orientation and that the actual colour may vary.

Discrepancies

Please be aware that goods such as lace cannot guaranteed always be the same, even if it is the exact article.

Therefore not only may the yarn vary some, but the role sizes may also differ from one another. While we are doing our best to avoid any discrepancies, they still may occur and will be communicated accordingly and as soon as possible, if not already evident.