FAQs


English | Deutsch

General

How can I contact you?

Per Email: info@chantylace.com
Per phone: +49 (0) 6074 / 8684-0

Where can I find out more about Chanty Lace?

You can head to our company website and check out our profile at https://www.chantylace.com/
Or visit our Instagram https://www.instagram.com/chanty.lace/

Where can I find more information about an article?

Technical details and material composition are available on the product page.
If more information is required, just drop us a message to info@chantylace.com or give us a call at +49 (0) 6074 / 8684-0 and we will be happy to help.

Is it possible to purchase B-Stock for a lower price?

It is certainly possible, just drop us a line per email to info@chantylace.com or give us a call at +49 (0) 6074 / 8684-0 and we can send you an offer. Please be aware that there are different minimum quantities for B-Stock articles and that most of the time, the total leftover quantity needs to be ordered at once.

Is there a quantity discount?

There certainly is! Just contact us and we will get back to you with an offer.
Starting at 100m we will offer discounts.

What difference do the yarns make?

 click here for details on materials

Orders

How can I place an order?

You can of course just order online. But we also accept orders per email and will always send you an order confirmation.
This is to ensure you get what you want.

Is there a minimum order quantity?

For orders online the minimum quantity is 1m.

Can I order samples?

You can order 1m online.

Payment

Which payment methods do you accept?

American Express
MasterCard
VISA
PayPal
ApplePay

How will I receive the bill?

You will receive an overview with the order confirmation. After shipment, the invoice will be added to your package and/or send to you per email.
If anything is unclear, just drop us a message or give us a call.

Will the bill include VAT?

For private invoices within Germany or the EU the VAT will be included. Outside the EU additional Duties and taxes may apply.

Shipment

What is the shipping fare within and outside of Germany?

Germany: Free Shipping from 75€
Within EU: Free Shipping from 100€
Outside EU: Free Shipping from 150€
For Details go to https://shop.chantylace.com/pages/shipping

How long does shipping take?

Germany: 1-3 Days
Within EU: 3-5 Days
Outside EU: 8-15 Days

Can I check the delivery status?

We will send you the tracking information as soon as available.

Returns

How can I register a complaint?

Just contact us with details describing your issue and we will come back to you asap.
You can either call, send us an Email or use the online contact form

Can I return unsatisfactory items?

While we give our outmost care to control the material, something may slip by nonetheless.
In case the quantity does not match (less then ordered to a noticeable degree) or the material arrives damaged (production defects), please drop us a message with the necessary information.
For details please head to https://shop.chantylace.com/pages/returns

How do I send items back and who will pay for the shipping?

You can choose any way to send them back to us. The cost will be settled by you.
For details check out https://shop.chantylace.com/pages/returns

How do I get my money back?

In case of a refund, the payment will be processed using the original method of payment.